Professional Experience#
Transfer Online, Inc.,Contracted via TCW Global 08/2023 – present
Led QA automation and technical documentation across multiple software projects.
Built docs-as-code workflows that publish web and PDF outputs from shared sources.
Designed and maintained API documentation aligned with evolving specifications.
Implemented automated UI and integration testing with reusable test patterns.
Supported end-to-end QA activities across manual, exploratory, and automated testing.
Improved cross-team delivery through planning, review, and release coordination.
Developed custom documentation tooling for transformations, redaction, and asset generation.
Applied LLM-assisted tooling to accelerate analysis and drafting with human review gates.
Built and validated a prototype document workflow application with auditable approvals.
Transfer Online, Inc.,Contracted via TCW Global 08/2023 – present
Maintained schema-driven API documentation using Sphinx, Markdown, and reStructuredText.
Partnered with developers to validate behavior and keep references accurate.
Modernized legacy manuals and PDF content into maintainable docs-as-code formats.
Authored user guides, feature documentation, and implementation notes for multiple products.
Built mock-data and testing utilities to support QA and documentation workflows.
Created quality and review frameworks for manual and exploratory testing efforts.
Evaluated AI-assisted options for conversion, maintenance, and regression-support tasks.
Collaborated with cross-functional teams to prioritize and deliver documentation updates.
ATI,Contracted via Actalent 05/2022 – 07/2023 | Albany, OR
Automated document-format updates with PowerShell and .NET tooling.
Built standardized templates and style systems to improve authoring speed and consistency.
Authored and revised manuals with engineering and project teams.
Maintained compliance-focused documentation practices and quality checks.
Managed documentation updates across multiple teams and operational groups.
Teacher Created Materials (remote) 12/2021 – 12/2022
Independently researched and wrote “South America” for a 5th-grade audience.
Crafted engaging educational content for “180 Days of Reading.”
Northern Kentucky University IT 02/2019 – 05/2021
Recognized for proactive and reliable IT issue resolution.
Provided in-person, phone, and email support for users across campus.
Installed, configured, and repaired workstation hardware and software.
Managed support tickets with detailed documentation and follow-through.
Maintained service quality while handling concurrent requests and priorities.