Professional Experience#
Transfer Online, Inc. — Contracted via TCW Global 08/2023 – present
Led QA Automation and Technical Writing efforts across multiple software projects throughout the full Software Development Lifecycle.
Developed user manuals for Community Investment Trust (CIT).
Built an agentic ecosystem which helped increase robust manual creation and test development by 300x.
Regularly integrated Docker, CI/CD, and Azure into workflows.
Designed and developed accessible, scalable API documentation using Python, Sphinx, OpenAPI, and Swagger, keeping reference content aligned with evolving specifications.
Designed, implemented, and maintained automated UI and integration testing suites using Playwright, with a strong emphasis on maintainability, documentation, and rapid exploratory testing support.
Developed integration testing frameworks and reusable automation patterns shared across several products, reducing duplication and onboarding time.
Oversaw end-to-end QA processes, including test planning, test case creation, execution, and best practices across manual, exploratory, integration, and automated testing.
Led weekly developer meetings with both onshore and offshore teams, supporting coordination, prioritization, and cross-functional communication.
Designed a unified single-source, multi-output Sphinx documentation system powering four user manuals (Enterprise, Investor, Sponsor, CIT Corp) from a single codebase, reducing documentation maintenance overhead.
Implemented and customized a Sphinx-based documentation pipeline for C#, restoring a previously nonfunctional autodoc workflow and supporting a multi-project documentation ecosystem through custom configuration, intersphinx mappings, and syntax highlighting.
Built custom Sphinx extensions and Python tooling to support interactive documentation features, automated image redaction, dynamic figures, and bulk transformations between Markdown, reStructuredText, and structured JSON outputs.
Engineered PDF and asset generation pipelines using Python, LaTeX, and wkhtmltopdf to produce properly formatted PDFs.
Designed and maintained CI/CD pipelines using GitHub Actions and Azure Static Web Apps, supporting parallel builds, automated versioning, staging-to-production promotion, and docs-as-code quality gates such as link checks and warning budgets.
Enhanced documentation user experience with custom JavaScript and CSS, including unified navigation across documentation portals, context-aware sidebars, mobile usability fixes, and developer-focused features such as tooltips and copy-to-clipboard utilities.
Owned end-to-end documentation strategy, including API references, user manuals, internal technical notes, and accessibility guidelines, with a focus on scalability, navigability, and future LLM-assisted use cases.
Identified and evaluated opportunities to apply local large language models to QA and documentation workflows.
Integrated LLM-assisted tooling, including the Claude Code CLI, into Bash and Python workflows to accelerate regression analysis, test creation, and documentation updates while maintaining human review and quality control.
Designed and deployed an MVP full-stack document management web application using a Test-Driven Development approach, featuring multi-approver workflows, full audit trails, and role-based access controls.
Transfer Online, Inc. — Contracted via TCW Global 08/2023 – present
Designed and maintained RESTful API documentation from YAML using Sphinx, Markdown, and RST, and developed a documentation management system on Read the Docs, versioned with Git/GitHub.
Collaborated closely with developers to validate API behavior and ensure documentation was accurate, complete, accessible, and aligned with product requirements.
Modernized legacy documentation by converting manuals and PDFs to RST (including a comprehensive 70-page product manual), improving information architecture, SEO, and readability.
Authored tech stack documentation, feature pages, and product manuals for multiple software products, with a consistent focus on accessibility and clear user guidance.
Created API mock data in Python (Faker, random, json) and developed an integration testing suite and API test coverage using Postman.
Built Python tooling (regex-based database analysis exported to Excel) to detect data outliers and support data quality checks and test design.
Designed and implemented an end-to-end QA Testing Strategy and Plan; developed a PowerPoint presentation and presented the strategy company-wide; led manual and exploratory QA sessions and logged findings in Asana.
Explored local and hosted LLMs (including OpenAI’s API) to extend regression test coverage and scale documentation workflows, such as automating PDF-to-RST conversion and legacy manual updates.
Participated in weekly standups and cross-functional meetings, providing QA and documentation insights and working with internal and external stakeholders as needed.
ATI — Contracted via Actalent 05/2022 – 07/2023 | Albany, OR
Developed PowerShell script with .NET objects to batch update the formatting of old Word documents.
Spearheaded the development of new Word templates, which utilized word styles and multi-level lists (increasing efficiency 5X).
Generated documents at a rate 71% greater than the second most published.
Published all documents while maintaining OSHA standards.
Co-authored instructional manuals with project managers and engineering teams.
Played a critical role in cultivating relationships, as well as contributing to the content, planning, and designing of multiple projects.
Collaborated with users to define operational specifications.
Revised old documentation to align with updated standards.
Adhered to design standards, creating cohesive documents, styles, and templates.
Utilized technical and communication skills to refine content.
Incorporated operator feedback for content improvement.
Managed document creation and maintenance across multiple divisions and at least ten departments.
Teacher Created Materials (remote) 12/2021 – 12/2022
Independently researched and wrote “South America” for a 5th-grade audience.
Crafted engaging educational content for “180 Days of Reading.”
Northern Kentucky University IT 02/2019 – 05/2021
Received an award for proactively resolving IT problems.
Regularly responded to questions in person, over the phone, and via email.
Regularly assisted NKU employees and students in the problem-solving process.
Regularly installed, modified, and repaired computer hardware and software.
Often provided support for workstation configuration.
Regularly followed up with employees to ensure the resolution of their issues and meticulously documented problems and solutions in NKU’s service desk software.
Skillfully managed multiple support tickets, maintaining high service quality.